DUALKEEPTerms of Service
These terms govern your use of DUALKEEP ("we", "us", "the platform"), a cryptocurrency payment gateway available at dualkeep.com. By creating an account or using the service you agree to these terms. If you use the service on behalf of a business, you confirm you are authorized to bind that business.
1. The service
DUALKEEP lets merchants accept cryptocurrency payments. A buyer pays in a supported cryptocurrency to a deposit address generated for their invoice; once the payment reaches the required on-chain confirmations, the merchant's DUALKEEP balance is credited with the payment's USD value minus our service fee. Merchants can withdraw their balance in supported cryptocurrencies to their own wallets. Custody of deposited funds is held by the platform (see section 7).
2. Eligibility and accounts
- You must be at least 18 years old and use the service for a lawful business purpose.
- You are responsible for the security of your account credentials, API keys, and webhook secrets, and for all activity performed with them.
- Information you provide about yourself and your business must be accurate and kept current.
3. Fees
We charge a flat service fee per successful payment, deducted automatically when a payment is credited to your balance. The current standard rate is 0.4% of the payment's USD value. There are no setup or monthly fees. We may change the fee schedule with prior notice through the dashboard or by email; changes apply to payments processed after the notice period.
4. Prohibited use
You may not use DUALKEEP to sell or facilitate anything unlawful, including but not limited to: illegal goods or services, fraud or deception, money laundering or sanctions evasion, child sexual abuse material, malware or ransomware proceeds, or the infringement of others' rights. We may refuse, suspend, or terminate service where we reasonably believe this section is being violated.
5. Compliance
We may ask you for information about your business or specific transactions where risk signals or legal obligations require it, and we may withhold, freeze, or report funds and account data where the law compels us to.
6. Crypto payment risks
- Volatility. Displayed conversion rates are valid for a limited window shown at checkout; the USD value credited is determined when the payment is processed.
- Wrong asset or network. Funds sent as an unsupported asset or over the wrong network may be permanently unrecoverable. Buyers must follow the checkout instructions exactly.
- Finality. Blockchain payments are irreversible. There are no chargebacks; any refund to a buyer is arranged and funded by the merchant.
7. Balances, custody, and withdrawals
Your balance is a USD-denominated ledger entry backed by cryptocurrency held in the platform's custody, where operating funds are kept lean and the remainder is periodically moved to cold storage. Withdrawals are processed in periodic batches, are subject to a minimum amount, and are sent to the wallet address you provide; we cannot recover funds sent to an address you supplied incorrectly.
8. Service availability
The service is provided "as is" and "as available". We work to keep it running continuously but do not warrant uninterrupted operation; blockchain networks, exchange rate sources, and other dependencies are outside our control, and we may perform maintenance.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for losses caused by blockchain network behavior, third-party services, or buyer error. Our total aggregate liability for any claim is limited to the service fees you paid us in the three months preceding the event giving rise to the claim.
10. Suspension and termination
You may stop using the service at any time and withdraw your remaining balance. We may suspend or terminate accounts that violate these terms, create legal or security risk, or remain unused; where lawful, we will give notice and a reasonable opportunity to withdraw remaining funds.
11. Intellectual property
The platform, its software, branding, and content belong to DUALKEEP. Your business data remains yours; you grant us the license needed to process it in order to provide the service.
12. Changes to these terms
We may update these terms; material changes are announced in the dashboard or by email before they take effect. Continued use after the effective date constitutes acceptance.
13. Contact
Questions about these terms: [email protected].